Terms of Service

Please read these terms carefully before using CTRL.

Last updated: January 15, 2025

1. Acceptance of Terms

By accessing and using CTRL (the "App"), you accept and agree to be bound by the terms and provisions of this agreement. If you do not agree to these Terms of Service, please do not use the App.

2. Description of Service

CTRL is a recovery and habit tracking application designed to help users monitor their journey toward healthier habits. The App provides tools for logging activities, tracking progress, and receiving personalized insights through AI-powered coaching.

The App includes both free and premium features. Premium features require a subscription or one-time purchase as described in Section 3.

3. Subscription Terms & Pricing

CTRL offers the following subscription options to access premium features:

CTRL Premium Monthly

Price: $9.99 per month (USD)
Subscription Length: 1 month, automatically renews monthly
Free Trial: 3-day free trial available for new subscribers

Includes:

  • Unlimited AI Coach conversations with Pepino
  • Live Check-In with real-time insights
  • Advanced Analytics & Impact Scoring
  • 7-Day Progress Tracking & Trends
  • Cloud Sync across all devices
  • Export your recovery data (CSV)
  • Ad-free experience

CTRL Premium Annual

Price: $24.99 per year (USD) — Save 79% vs. monthly
Price per month: $2.08/month when billed annually
Subscription Length: 1 year, automatically renews annually
Free Trial: 3-day free trial available for new subscribers

Includes:

  • All features from Monthly Premium
  • Best value — 10 months of access for the price of 2.5 months
  • Priority customer support

CTRL Lifetime Access

BEST VALUE

Price: $17.99 (USD) — One-time payment
Subscription Length: Lifetime (non-recurring)
Payment: One-time purchase, no recurring charges

Includes:

  • All premium features forever
  • No recurring payments ever
  • All future premium features included at no additional cost
  • Priority customer support

Auto-Renewal Terms

  • Automatic Renewal: Subscriptions automatically renew unless canceled at least 24 hours before the end of the current period
  • Renewal Charges: Your account will be charged for renewal within 24 hours prior to the end of the current period
  • Manage Subscriptions: You can manage and cancel subscriptions in your iOS Settings → Apple ID → Subscriptions
  • Free Trial: If offered, any unused portion of a free trial period will be forfeited when you purchase a subscription
  • Price Changes: We may change subscription prices at any time. Price changes will take effect at your next renewal cycle and you will be notified in advance

Cancellation & Refunds

How to Cancel:

  • Open iOS Settings on your device
  • Tap your name at the top
  • Tap "Subscriptions"
  • Select CTRL Premium
  • Tap "Cancel Subscription"

Refund Policy: All payments are processed through the Apple App Store. Refund requests must be made directly to Apple. We cannot process refunds directly. To request a refund:

  • Visit reportaproblem.apple.com
  • Sign in with your Apple ID
  • Find your CTRL purchase
  • Select "Report a Problem"
  • Follow Apple's refund request process

Apple's refund policies apply to all purchases. Refunds are at Apple's discretion. If you cancel during a free trial, you will not be charged.

4. User Responsibilities

You are responsible for:

  • Maintaining the confidentiality of your account credentials
  • All activities that occur under your account
  • Ensuring the accuracy of information you provide
  • Using the App in compliance with all applicable laws
  • Not sharing your account with others
  • Notifying us immediately of any unauthorized use of your account

5. Medical Disclaimer

IMPORTANT: CTRL IS NOT A MEDICAL SERVICE

CTRL is NOT a substitute for professional medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition, addiction, or recovery.

The impact scores, insights, and AI-generated content provided are for informational and motivational purposes only. They are based on general research findings and may not apply to your individual circumstances. Individual results may vary.

Emergency Situations: If you are experiencing a medical emergency, including thoughts of self-harm or suicide, please:

  • Call 911 (US) or your local emergency services immediately
  • Call the National Suicide Prevention Lifeline: 988
  • Go to your nearest emergency room

Never disregard professional medical advice or delay seeking it because of something you have read or received through CTRL.

6. Data Collection, Use & Privacy

We collect and use data as described in our Privacy Policy. By using the App, you consent to our data practices as outlined in the Privacy Policy.

Your data is stored securely using industry-standard encryption and used to:

  • Provide personalized insights and tracking
  • Generate AI-powered coaching recommendations
  • Sync your data across devices
  • Improve the App's features and accuracy
  • Ensure the security and integrity of the service

We do NOT sell your personal data to third parties. For complete details about our data practices, please review our Privacy Policy.

7. Account Deletion

You may delete your account at any time through the Settings menu in the App. When you delete your account:

  • Your authentication credentials are permanently deleted
  • All personal data associated with your account is permanently deleted from our servers within 30 days
  • Active subscriptions will remain active until the end of the current billing period (no refunds for partial periods)
  • This action cannot be undone and your data cannot be recovered

Important: Deleting your account does NOT automatically cancel your subscription. You must cancel your subscription separately through iOS Settings → Subscriptions.

8. Intellectual Property

All content, features, functionality, design, code, and branding of the App are owned by CTRL and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You may not copy, modify, distribute, sell, or lease any part of the App or its content without our express written permission. Reverse engineering or attempting to extract source code is strictly prohibited.

9. Acceptable Use

You agree NOT to:

  • Use the App for any illegal or unauthorized purpose
  • Violate any laws in your jurisdiction
  • Harass, abuse, or harm others
  • Transmit viruses, malware, or malicious code
  • Attempt to gain unauthorized access to the App or related systems
  • Interfere with or disrupt the App's operation
  • Impersonate others or misrepresent your identity
  • Scrape, crawl, or data mine the App
  • Share your account credentials with others

10. Limitation of Liability

To the maximum extent permitted by law:

  • CTRL is provided "AS IS" without warranties of any kind, express or implied
  • We do not guarantee that the App will be uninterrupted, error-free, or secure
  • We are not liable for any indirect, incidental, special, consequential, or punitive damages
  • Our total liability shall not exceed the amount you paid for the App in the past 12 months

Some jurisdictions do not allow certain liability limitations, so some of the above may not apply to you.

11. Indemnification

You agree to indemnify and hold harmless CTRL, its affiliates, officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the App or violation of these Terms.

12. Termination

We reserve the right to suspend or terminate your access to the App at any time, with or without notice, for:

  • Violation of these Terms of Service
  • Fraudulent or illegal activity
  • Abuse of the service or other users
  • Any other reason at our sole discretion

Upon termination, your right to use the App will immediately cease. You will not be entitled to a refund of any unused subscription time.

13. Governing Law & Disputes

These Terms shall be governed by and construed in accordance with the laws of the United States, without regard to its conflict of law provisions.

Any disputes arising from these Terms or your use of the App shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association, except where prohibited by law.

14. Changes to These Terms

We reserve the right to modify these Terms of Service at any time. We will notify users of any material changes by:

  • Posting the new Terms in the App
  • Updating the "Last Updated" date at the top of this page
  • Sending you an email notification (for significant changes)

Your continued use of the App after changes constitutes acceptance of the new Terms. If you do not agree to the new Terms, you must stop using the App and may cancel your subscription.

15. Contact Us

If you have any questions, concerns, or feedback regarding these Terms of Service, please contact us:

Email: support@thectrlai.com

Legal Inquiries: legal@thectrlai.com

Website: thectrlai.com

End User License Agreement (EULA)

These Terms of Service constitute the End User License Agreement (EULA) for CTRL. By downloading, installing, or using the App, you agree to be bound by this EULA. If you do not agree to these terms, you may not use the App.

Terms Summary

This summary is for convenience only and does not replace the full Terms above.

✓ What You Get

  • • AI-powered recovery companion
  • • Secure, private progress tracking
  • • Personalized insights & analytics
  • • Cloud sync across devices

✓ What You Should Know

  • • Not a replacement for medical care
  • • Subscriptions auto-renew unless canceled
  • • Cancel anytime in iOS Settings
  • • Data is encrypted and protected